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Case 03 · Digital assistantClient project · Proficenter · 2026

Proficenter Assist — Digital Assistant Workspace

A role-driven digital assistant for a training and career centre — one workspace covering programs, advisors, employer requests and certificate packs, with the assistant grounded in approved operational context.

Pavel's role: Business & Solution Architect, end-to-end delivery

§ How it works

The assistant does not replace advisors or coordinators — it prepares the next action. Requests are parsed into structured intents (fill a workshop slot, offer an open advisor slot, prepare a completion pack) with placeholders instead of personal data, so the operator stays in control.

Evidence boundary

Screens are shown in presentation mode: conversations and records are illustrative and contain no learner data.

Fig. 05PLATFORM SCREENS
03 views

Screens from Proficenter Assist — presentation mode, no live calls.

01ASSIST · MORNING OPS
Proficenter Assist — morning ops
Proficenter Assist — morning ops
Cohort coverage and employer reply, parsed into a structured intent with suggested follow-ups.
02ADVISORS · SESSION QUEUE
Advisor session queue
Advisor session queue
Open slots, waitlist offers and prep notes — the assistant proposes the next action, the coordinator confirms.
03CERTIFICATES · COMPLETION PACK
Certificate completion pack
Certificate completion pack
Placeholder fields (Full Name, Cohort Code, Issue Date) instead of real learner data — privacy-aware previews.