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Case 04 · Digital assistantClient project · dental clinic · NDA · 2026

Clinic Assist — Dental Staff Workspace

A role-driven digital assistant for a dental clinic — one workspace for front desk, hygienists, dentists and coordinators, grounded in approved clinic scripts, policies and internal documentation.

Pavel's role: Business & Solution Architect, end-to-end delivery

§ How it works

The assistant does not replace clinical staff — it prepares the next action. Patient questions, waitlist outreach and internal HR requests are parsed into structured intents (send Saturday waitlist SMS, draft WhatsApp follow-up, prepare intake pack) with anonymised references and no patient identifiers, so the operator stays in control.

Evidence boundary

The clinic is not named under NDA. Screens are shown in presentation mode: conversations, attachments and patient references are illustrative and contain no patient data.

Fig. 06PLATFORM SCREENS
04 views

Screens from the dental clinic workspace — presentation mode, anonymised attachments, no patient identifiers.

01CLINIC ASSIST · MORNING DESK
Morning desk — patient care + leave request
Morning desk — patient care + leave request
Front desk asks for a calm night-guard explanation; assistant returns a short patient-safe script with an anonymised chair reference.
02FRONT DESK · SATURDAY OPENINGS
Saturday waitlist SMS — structured intent
Saturday waitlist SMS — structured intent
Slots, audience, channel and offer parsed into a confirm/change action — with an explicit 'what will change' preview before sending.
03PATIENTS · WHITENING
WhatsApp-ready follow-up draft
WhatsApp-ready follow-up draft
Second-session whitening follow-up with a blurred shade-guide reference — anonymised previews, no patient face or identifiers.
04CLINIC ASSIST · NEW PATIENT INTAKE
First-visit welcome script + intake pack
First-visit welcome script + intake pack
Welcome line and intake pack template ready as an attachment — template only, no personal data included.